Terms & Conditions

Bookings & Vouchers

• All bookings are subject to availability and to confirmation by the Operator.
• For open-dated tickets, you must arrange your travel dates directly with the Operator as shown on your voucher. Availability depends on the Operator and is not guaranteed by us.
• For fixed-date tickets, please travel on the dates booked. If you need to change your dates, it is your responsibility to contact the Operator directly and give reasonable notice.
• Please reconfirm your booking with the Operator at least 48 hours before departure, or as stated on your voucher. Any special requirements — such as dietary needs or relevant medical information — should be provided at the time of booking and reconfirmed at this point.
• It is your responsibility to check that all booking details — dates, times, traveller names and itinerary — are correct, and to tell us straight away if anything is wrong.

What to Expect

You are responsible for understanding the inclusions, exclusions and requirements of your tour as set out by the Operator. Photos and descriptions are a guide only and may differ from your actual experience — weather, wildlife, tides and group numbers all vary from day to day. We can't guarantee that an Operator's service will match your personal expectations, and any concerns about the service delivered should be raised directly with the Operator.

Cancellations & Refunds

• A cancellation fee of 30% applies to any booking you cancel.
• Some Operators charge higher cancellation fees, which can bring the total to as much as 100% of the booking value. Cancellations made within 7 days of departure are non-refundable.
• Transport and accommodation bookings are non-refundable.
• If we have to cancel a service due to circumstances beyond our control, we will try to offer you an alternative of equal value. If no alternative is suitable, we will refund you less a 15% administration fee, based on the amount the Operator refunds to us.
• Refunds are not available for change of mind, personal circumstances, travel delays, missed connections, not turning up, or force majeure events unless these are covered by your travel insurance.
• Refunds are made to your original payment method and can take up to 30 days to process.

Force Majeure

Severe weather, cyclones, floods, bushfires, natural disasters, transport disruptions, government restrictions, Operator operational issues, pandemics and other events outside reasonable control may cause a service to be delayed, changed, rescheduled or cancelled without notice. Where this happens we may offer a travel credit, a rescheduled trip, an alternative arrangement or a partial refund where it is reasonable and operationally possible to do so.

Some costs — such as prepaid services, Operator commitments, administration and coordination — may already have been incurred, so certain deposits, fees and arrangements may remain partly or fully non-refundable. We strongly recommend comprehensive travel insurance that covers cancellations, severe weather, medical emergencies and travel disruptions.

Payments

• Prices are shown in Australian Dollars (AUD) and include GST where applicable.
• Payment is processed securely through Stripe at the time of booking.
• No card surcharge is added — the price shown at checkout is the price you pay.
• Deposits and partial payments are non-refundable and non-transferable unless we state otherwise.

Travel Insurance

We strongly recommend comprehensive travel insurance to cover cancellations, medical emergencies and unexpected travel disruptions. Travel insurance is your responsibility and is not included in your booking.

Additional Costs

Some tours involve extra costs that are not included in your booking — for example equipment or 4WD hire, national park and vehicle access fees, meals, fuel levies, luggage storage and similar charges. Please confirm any additional costs with the Operator when you reconfirm your booking.

Pricing

Prices can change at the Operator's discretion and are only fully confirmed once payment is made in full. We are not responsible for price changes caused by currency movements or Operator adjustments.

Vehicle & Equipment Hire

Deposits for 4WD, car or campervan hire are strictly non-refundable. Hire policies — including cancellation terms, insurance and driver requirements — are set by the Operator, so please review their terms before you book.

Liability

Adventure K'gari acts as a booking agent only and does not operate tours directly. Operators are responsible for the safety and delivery of their services. We are not liable for differences between an Operator's description and the actual service provided, and any complaints should be directed to the Operator. You agree to indemnify us against any claims arising from your use of the services booked. Nothing in these Terms limits any rights you have under the Australian Consumer Law.

Travel Documents

It is your responsibility to meet any passport, visa and immigration requirements for your travel. We accept no liability for disruptions caused by non-compliance.

Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be handled exclusively by the courts of Queensland. All payments are in Australian Dollars (AUD) unless stated otherwise.